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Terms and conditions


Our promise

Your satisfaction and your pets well-being are our top priorities and nothing makes us feel better than knowing that we could help. Questions, comments, concerns — regardless what it is we would like to hear it. Even if you have a question that is not store-related, we would be happy to help.


Shipping, delivery, returns, warranty

You can find our Shipping and delivery and Return policy by following these links.


Product availability

While we are striving to have all items in stock and ready for immediate shipping, if for any reason we are sold out, we will let you know promptly. We will advise you of the estimated availability date, suggest a similar item, or offer a refund.

For items marked as "special order" please contact us to find out about availability.


Customer account

You can shop with us without creating an account, however we do recommend having one with us. It will allow you to check out faster in the future, store multiple addresses, view and track your orders in your account, and more. Creating an account does not put you on any mailing lists automatically and we will never share your personal information or contact you with any promotions. Never!

Login or Create an account


Sales tax

All Canadian customers are required to pay all applicable taxes based on destination province.


US and International customers

At this moment we only ship within Canada.


Gift Cards

Our gift cards can be purchased and redeemed in person and online.

For in person purchases we offer beautiful plastic cards that come with a card holder printed on a pearl paper.

Gift card purchases are non-refundable.

A free Delivered by email delivery method will display, if you are only buying a gift card.

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