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Frequently asked questions

Online store
Do you have the same selection online and in stores?

We do have more products in our stores. If you are not seeing what you need in our online store, please let us know and we will be happy to help.

Do you offer delivery?

We offer same-day and next-day delivery from Monday to Friday to Downtown Vancouver and Greater Vancouver areas (holidays excluded). For more information visit our Shipping and delivery page.

Do you ship to the US or internationally?

Unfortunately, at this time we only ship within Canada.

Are items listed in stock?

Everything that is marked as 'In Stock' on a product page is physically in stock and ready to be shipped out right away. We work very hard to have everything stocked to an adequate level at all times, but occasionally we can be out of stock.

How quickly do you ship?

We usually ship the same day or first thing the following day. We use Canada Post to ship most of our orders and they are open almost every day.

Do you offer special orders?

We do! We are more than happy to place a special order for you. Please let us know what you are looking for and we will do our best to order it in.

Can I return an online purchase?

Yes, you can. For more information please refer to our Return policy and let us know if you have any questions.

Retail stores
Is there customer parking?

Our stores do not offer customer parking, however street parking is available.

How many stores do you have?

We have three stores: two in downtown Vancouver and one in Kitsilano.

The stores in downtown are in Yaletown and West End. The one in Kitsilano is on West Broadway and Larch.

For more information visit our Store finder page.

What are your hours?

Our stores are open from 11 am to 8 pm every day including all holidays. We are closed on December 25th.

Are you open on holidays?

We are open every day except December 25th. On holidays we are open regular hours from 11 am to 8 pm.

What payment methods do you accept?

For online purchases we accept all major credits cards including VISA, MasterCard, AMEX, and Discover.

In stores we accept the same major credit cards as well as debit and cash. Contactless payments are available.

New puppy!
Puppy checklist

When you get a puppy your life changes forever, and although it may feel a bit overwhelming in the beginning, with time things do settle and you are rewarded with unconditional love!

Below are a list of things you may need when you're just starting out. Please do not hesitate to ask us any questions, even if they are not store related.

You may need the following

Things you will ned a bit later

May we also suggest

  • Instagram account to document all the fun, make new friends and stay in touch
When should I switch to adult food?

At approximately one year of age a dogs growth significantly decelerates and it is then that you can switch to an adult recipe. You can also adjust the size of the portion of puppy food and watch their weight closer, puppies do not get fat but adult dogs may gain extra weight. The size of the portion along with the amount of treats given plays an important role in a dogs overall health, including weight.

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