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Frequently asked questions

What is the difference between probiotics and prebiotics?

Prebiotics and probiotics are both important for promoting digestive health in dogs and cats, but they serve different purposes and have distinct functions:


  • Definition: Probiotics are live beneficial bacteria or microorganisms that can be found in the digestive tract of dogs and cats. They are often referred to as "good" or "friendly" bacteria.
  • Function: Probiotics help maintain a healthy balance of gut bacteria by introducing more of these beneficial microorganisms into the digestive system. They can aid in digestion, improve nutrient absorption, and support a strong immune system.
  • Sources: Probiotics can be found in certain foods (e.g., yogurt with live cultures), but they are more commonly available in supplement form. These supplements contain specific strains of beneficial bacteria that are known to be helpful for pets.


  • Definition: Prebiotics are non-digestible fibers and compounds that serve as a food source for the beneficial bacteria (probiotics) in the gut.
  • Function: Prebiotics promote the growth and activity of probiotics in the digestive system. They essentially provide nourishment for the good bacteria, allowing them to thrive and maintain a healthy balance in the gut.
  • Sources: Prebiotics are naturally present in various foods such as certain fruits, vegetables, and whole grains. They can also be added to some pet foods and supplements.

In summary, probiotics are the beneficial live bacteria themselves, while prebiotics are the substances that feed and support the growth of these beneficial bacteria. Both are important for maintaining a healthy digestive system in dogs and cats. When used together, they are often referred to as "synbiotics" and can provide even greater benefits for your pet's gut health.

What is the best diet for my dog/cat?

When it comes to pet food, it's true that there is no universal "best" option that suits every dog or cat. Each pet has unique needs and preferences, making it essential to find what works best for your specific situation. At our store, we strive to assist you in discovering the ideal pet food by listening and understanding your concerns, and then matching them with suitable solutions.

To determine the best pet food, we follow a three-step process. First, we help you identify what you want to provide for your dog or cat, considering factors such as dietary preferences, ingredient preferences, and any specific health considerations. This ensures that the food aligns with your values and goals as a pet owner.

Next, we take into account whether your pet likes the food. Taste is crucial, as even the most nutritious option won't benefit your pet if they don't enjoy eating it. We can guide you towards options that are known to be palatable and appealing to pets.

Finally, we assess whether the food works for your pet. This involves observing how they respond to the food over time, monitoring their digestion, coat quality, energy levels, and overall health. By evaluating these factors, we can help determine if the chosen food is a good fit for your pet's specific needs.

While finding the "best" pet food involves considering individual factors, our goal is to assist you in navigating the available options and finding a suitable choice that meets your pet's nutritional requirements, preferences, and overall well-being.

How much food should I feed my dog/cat and how often?

Determining the appropriate amount of food to feed your dog or cat is just as important as the quality of ingredients in their diet, yet it is often overlooked. The size of the portion should be tailored to each individual pet and may vary based on several factors, evolving over time. While the suggested feeding guidelines on food packaging can serve as a starting point, it's crucial to recognize that individual requirements can vary significantly.

If there are no specific feeding guidelines for puppies or kittens provided, a general rule of thumb is to feed approximately twice the amount of food when they are very young. As they grow and develop, gradually adjust their food portions over time. By around 12 months of age, you can arrive at a regular amount that suits their individual needs. It is generally safer to provide slightly more food to young pets, as they have higher energy requirements for growth and are less likely to become overweight.

Regularly assess your pet's figure to ensure they maintain a healthy body condition. Look for signs of extra weight, such as a lack of a defined waistline or difficulty feeling their ribs, which may indicate overfeeding. Conversely, if your pet appears underweight or lacks muscle tone, you may need to slightly increase their food portions.

It's important to note that age, activity level, metabolism, and overall health also influence the amount of food needed. Consulting with your veterinarian can provide valuable guidance and help determine the appropriate portion sizes for your pet's specific needs.

By being mindful of your pet's individual requirements, regularly assessing their figure, and making adjustments as needed, you can ensure they receive the right amount of food to maintain a healthy weight and overall well-being.

Can I feed my dog or cat human food?

Feeding human food to your dog or cat requires caution and consideration. While some human foods can be safe and even beneficial for pets, others can be toxic or harmful. It's important to be aware of the specific foods that are safe and those that should be avoided.

Certain human foods, such as lean meats (cooked thoroughly without seasoning), plain cooked vegetables (like carrots or green beans), and small amounts of fruits (such as apples or blueberries) can be offered as occasional treats or added to their regular diet. However, it's crucial to ensure that these foods are suitable for pets and given in moderation. It's also important to avoid foods that are toxic to dogs and cats, including chocolate, grapes, raisins, onions, garlic, alcohol, caffeine, and certain artificial sweeteners like xylitol.

Additionally, the preparation and cooking methods should be considered. Avoid using seasoning, spices, oils, or other additives that can be harmful to pets. Steer clear of foods that are high in salt, sugar, or fat, as these can lead to digestive upset or other health issues.

Is home made food better?

The modern pet food industry has revolutionized the way we nourish our furry companions. With a wide range of options available, it now offers an array of amazing, high-quality, and safe pet food choices that are nutritionally balanced. What's truly remarkable is that many of these pet food companies are founded and run by individuals who are passionate pet owners themselves. They understand the needs and desires of modern pet owners and have built their entire businesses around meeting the demand for nutritious and convenient pet food. This dedication to quality and the understanding of the bond between pets and their owners have propelled the industry forward, providing pet owners with an unprecedented level of choice and assurance that their beloved pets are receiving the best nutrition possible.

In addition, it's important to recognize the challenges and considerations of homemade pet food. While some pet owners opt to prepare their pets' meals at home, it requires valuable resources like time spent shopping for ingredients, cooking, portioning, storing, and serving. While this approach allows for more control over the ingredients, there is still a need to trust the source of the food—the produce supply chain. Ensuring that homemade food is complete, balanced, and safe requires careful attention to nutritional requirements and food safety practices.

Conversely, premium pet food manufacturers prioritize these aspects as cornerstones of their offerings. They invest in extensive research and testing to formulate complete and balanced diets for pets. These manufacturers understand the importance of sourcing high-quality ingredients and adhere to stringent quality control measures throughout the production process. By choosing a reputable premium pet food brand, pet owners can have confidence in the nutritional value and safety of the food they provide to their beloved companions. This shift in trust from the pet food manufacturer to the produce supply chain is an important consideration when making decisions about the diet of our pets.

Are certain human foods safe or dangerous for dogs/cats?

Yes, certain human foods can be safe for dogs and cats, while others can be dangerous or toxic to them. Here are some examples:

Safe foods for dogs include:

  • Lean meats (cooked thoroughly without seasoning)
  • Plain cooked vegetables (e.g., carrots, green beans)
  • Small amounts of fruits (e.g., apples, blueberries)
  • Plain cooked grains (e.g., rice, quinoa)
  • Peanut butter (without xylitol)

Safe foods for cats include:

  • Cooked lean meats (e.g., chicken, turkey)
  • Cooked fish (e.g., salmon, tuna)
  • Plain cooked vegetables (e.g., broccoli, pumpkin)
  • Small amounts of fruits (e.g., cantaloupe, watermelon)
  • Plain cooked grains (e.g., oatmeal, couscous)

However, it's important to note that individual pets may have specific dietary needs or sensitivities. It's best to consult with your veterinarian before introducing new foods into your pet's diet.

On the other hand, certain foods are known to be dangerous or toxic to dogs and cats and should be avoided entirely. These include:

  • Chocolate
  • Grapes and raisins
  • Onions and garlic
  • Avocado
  • Alcohol
  • Caffeine
  • Xylitol (an artificial sweetener)

It's important to be cautious and aware of potential hazards when sharing food with your pets. When in doubt, consult your veterinarian for guidance on specific foods and their potential effects on your dog or cat's health.

How can I help my dog/cat maintain a healthy weight?

Helping your dog or cat maintain a healthy weight is essential for their overall well-being. Here are some tips to assist you in achieving this goal:

  1. Portion Control: Follow the recommended feeding guidelines provided by your veterinarian or pet food manufacturer. Avoid free-feeding and measure out appropriate portions to prevent overeating.

  2. Balanced Diet: Feed your pet a nutritionally balanced diet that is appropriate for their age, size, and activity level. Consult with your veterinarian to ensure you are providing the right type and amount of food.

  3. Avoid Table Scraps: Limit or avoid feeding your pet table scraps or sharing your own food. Human food can be high in calories and may lack the necessary nutrients for pets.

  4. Treats in Moderation: Be mindful of the number and calorie content of treats you offer. Consider using healthier alternatives like small pieces of vegetables or specially formulated low-calorie treats.

  5. Regular Exercise: Provide regular exercise opportunities for your pet. Play games, go for walks, or engage in other physical activities that are suitable for their breed and age. Regular exercise helps burn calories and maintain a healthy weight.

  6. Monitor Body Condition: Keep an eye on your pet's body condition score. Ideally, you should be able to feel their ribs with a slight covering of flesh and see a visible waistline. If your pet is overweight or underweight, consult your veterinarian for guidance.

Remember, maintaining a healthy weight for your pet is a long-term commitment. It's important to establish good habits and provide consistent care to ensure their well-being.

Should I be adding supplements to my dog's/cat's diet?

While supplements are not always necessary because complete and balanced diets provide all essential nutrients for your pet's everyday life, they can be a valuable option to consider when addressing specific issues. For instance, supplements such as multivitamins, omega-3 fatty acids, and joint supplements can enhance your pet's overall health and well-being.

Here are some important things to keep in mind when considering supplements for your pet:

  1. Consult a Pet Nutritionist or Specialist: Seek guidance from a pet nutritionist or pet food specialist to assess your pet's unique dietary requirements.

  2. Quality Matters: Choose supplements from reputable brands that undergo quality testing.

  3. Dosage and Administration: Follow recommended dosage instructions carefully to avoid over-supplementing.

  4. Consider Your Pet's Age and Health: Tailor supplements to your pet's age, breed, and any existing health conditions.

  5. Balance with Diet: Supplements should complement a balanced diet rather than replace it.

  6. Monitor Your Pet: Keep an eye on your pet's response to the supplements and consult a professional if you notice any adverse effects.

  7. Storage: Store supplements as per the manufacturer's instructions to maintain their effectiveness.

  8. Lifestyle Factors: Consider your pet's activity level and specific needs when choosing supplements.

  9. Legal and Ethical Considerations: Ensure that the supplements you choose meet ethical standards and are from reputable sources.

Adding supplements to your pet's diet can be a positive step to support their health, but it should always be done with expert guidance to ensure they receive the right nutrients in the right amounts.

What are the common supplement groups?

Supplements for dogs and cats come in various forms to address specific health needs. Here are some common supplement groups:

  1. Multivitamins: These provide a broad spectrum of vitamins and minerals to fill nutritional gaps in your pet's diet.

  2. Omega-3 Fatty Acids: Omega-3 supplements, often sourced from fish oil, promote healthy skin, a shiny coat, and can support joint health.

  3. Probiotics: Probiotic supplements aid in maintaining a healthy digestive system by supporting beneficial gut bacteria.

  4. Joint Supplements: These are crucial for older pets or those with joint issues, containing ingredients like glucosamine and chondroitin.

  5. Digestive Enzymes: These supplements can assist in digestion and nutrient absorption, especially for pets with digestive problems.

  6. Herbal and Nutritional Supplements: Certain herbs and nutrients like turmeric or antioxidants can offer specific health benefits.

  7. Amino Acids: Essential amino acids, like taurine for cats, are important for overall health and specific physiological functions.

  8. Fiber Supplements: Beneficial for pets with digestive issues or weight management needs.

  9. Calming Supplements: These may contain natural ingredients to help reduce anxiety and stress in pets.

  10. Specialty Supplements: Tailored to unique needs, such as supplements for urinary tract health, heart health, or liver support.

When considering supplements for your dog or cat, it's vital to consult a pet nutritionist, a pet food specialist, or your veterinarian to determine which supplements, if any, are appropriate for your pet's health and well-being. Proper guidance ensures that your pet receives the right supplements in the right amounts.

• Fish oil
  • Rich in omega-3 fatty acids, fish oil supports a healthy coat, skin, and joints.
  • Reduces inflammation in joints and maintains cardiovascular health.
  • Boosts cognitive function and strengthens the immune system.
  • Particularly beneficial for dogs with skin allergies, arthritis, or overall well-being.
• Probiotics
  • Probiotic supplements contain beneficial bacteria that support digestive health.
  • They help maintain a balanced gut flora for proper digestion and nutrient absorption.
  • Beneficial for dogs with gastrointestinal issues like diarrhea or food sensitivities.
  • Probiotics can boost the immune system by promoting a healthy gut microbiome.
  • Choose high-quality products formulated for pets, and consult your vet for guidance.
• Multivitamins
  • Multivitamin supplements provide a wide range of essential vitamins and minerals.
  • They help fill nutritional gaps in your dog's diet, ensuring they receive all necessary nutrients.
  • Multivitamins can support overall health, including skin, coat, and immune function.
  • Useful for dogs on homemade diets or those with specific dietary deficiencies.
• Joint health
  • Joint supplements are formulated to support and maintain healthy joint function.
  • Common ingredients include glucosamine and chondroitin, known to alleviate joint pain and stiffness.
  • These supplements are especially beneficial for older dogs and breeds prone to joint issues.
  • Regular use can improve mobility and quality of life in dogs with arthritis or joint conditions.
• Digestive enzymes
  • Digestive enzyme supplements help improve the digestion and absorption of nutrients.
  • They can be beneficial for dogs with sensitive stomachs, food allergies, or digestive disorders.
  • Enzymes like amylase, protease, and lipase aid in breaking down carbohydrates, proteins, and fats.
  • These supplements can alleviate symptoms such as gas, bloating, and diarrhea.
• Fiber
  • Fiber supplements provide additional dietary fiber to a dog's diet.
  • They can help regulate bowel movements and alleviate constipation or diarrhea.
  • Soluble fiber, such as psyllium husk, can aid in managing weight and stabilizing blood sugar levels.
  • Insoluble fiber, like bran, supports overall digestive health and regularity.

1. Pumpkin Fiber:

Pumpkin is a natural source of dietary fiber for dogs, and it can be used as a fiber supplement. It's beneficial for regulating bowel movements and can help alleviate mild digestive issues like diarrhea or constipation. Canned or pureed pumpkin, without added sugars or spices, is often recommended as a safe and effective way to introduce fiber into your dog's diet

Pumpkin fiber is primarily soluble fiber. Soluble fiber dissolves in water and forms a gel-like substance in the digestive tract. This type of fiber can help regulate bowel movements, stabilize blood sugar levels, and support overall digestive health. It's generally gentler on the digestive system compared to insoluble fiber, making it suitable for managing mild digestive issues like diarrhea or constipation in dogs.

• Calming
  • Calming supplements are designed to reduce anxiety and stress in dogs.
  • They often contain natural ingredients like chamomile, valerian root, or L-tryptophan.
  • Useful for dogs with separation anxiety, noise phobias, or during stressful events.
  • Calming supplements can help promote relaxation without causing sedation.

1. CBD (Cannabidiol):

  • CBD is derived from the cannabis plant but lacks the psychoactive effects of THC.
  • It can have calming and anti-anxiety properties, potentially reducing stress in dogs.
  • CBD products for dogs come in various forms, such as oils, treats, or capsules.
  • Consult with your veterinarian before using CBD, as proper dosage and quality are essential.

2. Valerian Root:

  • Valerian root is a herbal supplement known for its calming effects on dogs.
  • It can help alleviate anxiety and nervousness without causing sedation.
  • Valerian supplements come in various forms, including capsules and tinctures.
  • Always consult your vet to determine the appropriate dosage for your dog.

3. Tryptophan:

  • Tryptophan is an amino acid that can have a soothing effect on dogs.
  • It is a precursor to serotonin, a neurotransmitter that regulates mood.
  • Tryptophan supplements are available and may help reduce anxiety.
  • Consult with your vet for the right dosage and to ensure it's suitable for your dog.

4. Pheromones:

  • Dog-appeasing pheromones (DAP) are synthetic compounds that mimic maternal pheromones.
  • They can help dogs feel more secure and reduce anxiety in stressful situations.
  • DAP is available in various forms, including diffusers, collars, and sprays.
  • These products are often used for separation anxiety or during travel.
• Tear stains
  • Tear stain supplements are formulated to address unsightly tear stains, which can be caused by excessive tearing and the presence of porphyrin-producing bacteria.
  • These supplements often contain natural ingredients like cranberry extract, marshmallow root, and L-lysine, which may help reduce tear staining by supporting eye health and reducing bacterial growth.
  • It's essential to consult with your veterinarian before using tear stain supplements to rule out any underlying health issues causing excessive tearing.
  • While supplements can be helpful, proper eye hygiene, including regular cleaning and keeping hair around the eyes trimmed, is also crucial in managing tear stains.
• Dental health
  • Dental health supplements are designed to promote oral hygiene in dogs and maintain healthy teeth and gums.
  • Many of these supplements contain natural ingredients like enzymes, probiotics, and antimicrobial agents to combat plaque and tartar buildup.
  • Chewing supplements, such as dental chews or toys, can also help reduce dental problems by mechanically cleaning teeth and stimulating saliva production.
  • Dental health supplements are not a replacement for regular dental care, including professional cleanings and daily tooth brushing, but they can complement these efforts.
Grooming and Care
What are the benefits of regular nail trimming, and how often should I do it?

Regular nail trimming is essential for both dogs and cats to maintain their overall health and comfort. Overgrown nails can lead to various issues such as discomfort, pain, difficulty walking, and even deformities in the long term. Trimming nails prevents the nails from curling and digging into the paw pads, which can cause pain and potential infections. Additionally, it reduces the risk of accidental scratches to you, other pets, or family members. Properly trimmed nails also help maintain proper posture and gait, which contributes to joint health.

The frequency of nail trimming depends on the individual pet's lifestyle and activity level. For most dogs and cats, a general guideline is to trim their nails every 2-4 weeks. However, some factors may necessitate more frequent trims, such as indoor pets that don't naturally wear down their nails, smaller breeds with faster nail growth, and pets with certain medical conditions. Regularly inspect your pet's nails, and if you hear them clicking on the floor or see that they touch the ground when standing, it's a sign that they need a trim. If you're unsure about the appropriate schedule, consult a professional groomer for guidance tailored to your pet's specific needs.

How often should I bathe my pet?

The frequency of bathing your pet depends on several factors including their breed, coat type, activity level, and any specific skin conditions they might have. Here are some general guidelines:


  • Short-haired breeds: These dogs usually require bathing every 2-3 months, unless they get particularly dirty or have a strong odor.
  • Medium-haired breeds: Dogs with medium-length coats might benefit from bathing every 2-3 months as well, but more frequent baths may be needed if they get dirty often.
  • Long-haired breeds: Long-haired dogs might need baths more frequently, about every 1-2 months, as their coats are more prone to matting and trapping dirt.
  • Breeds with skin conditions: Dogs with skin allergies or conditions might require more frequent baths as recommended by their veterinarian.
  • Active or outdoor dogs: Dogs that spend a lot of time outdoors or get dirty frequently might need more regular baths.

Cats: Cats are generally good at grooming themselves and usually do not require frequent baths. However, there are exceptions:

  • Long-haired cats: Long-haired breeds might need occasional baths to prevent matting and hairball problems. This could be done every 2-3 months or as needed.
  • Senior or overweight cats: Cats that have difficulty grooming themselves might benefit from an occasional bath.
  • Medical reasons: If your cat has a medical condition that requires bathing, your veterinarian will provide guidance on frequency.

It's important to use pet-specific shampoos and products when bathing your pet to avoid skin irritation. Over-bathing can strip their skin and coat of natural oils, leading to dryness and potential skin problems, so it's usually best to follow the guidelines above unless otherwise directed by your veterinarian. If you're unsure about how often to bathe your specific pet, consult a professional groomer for personalized advice based on their unique needs.

What are the different types of grooming scissors available?
  • Straight Grooming Scissors
    Straight grooming scissors are a staple tool for pet owners and professional groomers alike. Their precise, straight blades make them ideal for trimming and shaping a dog's coat with accuracy and ease. Whether you're tidying up the fur around paws, legs, or achieving a polished look overall, these scissors offer exceptional control and a clean finish.


  • Thinning Grooming Scissors
    Thinning grooming scissors are an essential component of any grooming toolkit. With their serrated blades, they're designed to reduce bulk and blend fur seamlessly. These scissors are perfect for achieving a natural, well-blended look, especially in areas where you want to avoid harsh lines or uneven fur distribution.


  • Short Blunt Tip Scissors
    Short blunt tip scissors are the go-to choice for safely trimming hair around sensitive areas such as the face, ears, and paws. Their rounded tips help prevent accidental nicks and cuts, making them a reliable tool for achieving precise results without compromising safety.


  • Short Blunt Tip Curved Scissors
    Short blunt tip curved scissors combine the safety of blunt tips with the added benefit of a curved blade. This design is particularly effective for achieving a rounded, well-groomed appearance on areas like the face, where contours may require a more delicate touch.


  • Small Blunt Tip Ear and Face Scissors
    Small blunt tip ear and face scissors are specifically crafted for the delicate task of grooming a dog's ears and face. Their compact size and rounded tips make them ideal for achieving detailed work in tight spaces while ensuring the utmost safety and comfort for your furry friend.

Each type of grooming scissor serves a unique purpose in maintaining your dog's appearance and comfort during grooming sessions. Whether you're a pet owner looking to keep your dog's coat in tip-top shape or a professional groomer seeking precision and safety, the right set of grooming scissors can make all the difference in achieving a well-groomed and happy canine companion.

How can I keep my dog's/cat's teeth clean and healthy?

Keeping your dog's or cat's teeth clean and healthy is essential for their overall well-being. Here are some tips to help maintain good dental hygiene:

  1. Regular Brushing: Brush your pet's teeth regularly using a pet-specific toothbrush and toothpaste. Start slowly, gradually introducing the process to make it a positive experience. Aim to brush their teeth at least a few times a week. Do not use human toothpaste, as it can be toxic to pets.

  2. Dental Chews and Toys: Provide dental chews and toys designed to promote dental health. These products help reduce plaque and tartar buildup by encouraging chewing and providing mechanical cleaning action. Look for options approved by veterinary dental associations.

  3. Dental Treats: Choose single-ingredient chews like bully sticks or dehydrated potato that stimulate teeth and gums. Simplicity supports dental well-being.

  4. Regular Veterinary Check-ups: Schedule routine dental check-ups with your veterinarian or canine dental professional. When necessary veterinarians can perform professional dental cleanings under anesthesia. These cleanings involve a thorough examination, scaling, and polishing of the teeth to remove plaque, tartar, and address any dental issues or concerns. Our stores host K9 Gentle Dental clinic that offers anesthesia-free dental cleanings, which is a great option for many dogs.

  5. Proper Nutrition: Premium pet food plays a significant role in dental health by providing essential nutrients that support strong teeth and gums. High-quality ingredients promote better digestion and nutrient absorption, which can contribute to overall oral well-being. Additionally, some premium foods are formulated to reduce plaque and tartar buildup, further promoting a healthier smile.

  6. Monitor Dental Health: Regularly inspect your pet's mouth for signs of dental problems, such as bad breath, swollen gums, tartar accumulation, or loose or missing teeth. If you notice any abnormalities, consult your veterinarian promptly.

  7. Start Early: Introduce dental care routines when your pet is young, if possible. This helps them become accustomed to the process and promotes lifelong dental health habits.

Remember, maintaining your pet's dental hygiene is an ongoing process. By implementing these practices, you can help ensure your dog or cat has a healthy mouth and a bright smile throughout their life.

How do I prevent fleas, ticks, and other parasites?

Preventing fleas, ticks, and other parasites is crucial for the health and well-being of your dog or cat. Here are some preventive measures you can take:

  1. Regularly Check for Parasites: Perform routine checks for fleas, ticks, and other parasites by thoroughly examining your pet's coat, especially in areas where they are commonly found. Look for any signs of infestation, such as live parasites, eggs, or skin irritations.

  2. Maintain a Clean Living Environment: Keep your home and surroundings clean to minimize the risk of parasites. Regularly vacuum carpets, furniture, and bedding, and wash your pet's bedding frequently. Clean up any potential outdoor habitats for parasites, such as piles of leaves or tall grass.

  3. Practice Tick Avoidance: When walking or hiking in areas with high tick populations, try to avoid tall grasses and heavily wooded areas. Keep your dog on designated trails and consider using tick-repellent sprays or collars specifically designed for tick prevention.

  4. Limit Exposure to Wildlife: Minimize your pet's contact with wild animals that may carry fleas, ticks, or other parasites. Avoid leaving food or water bowls outside, as they can attract wildlife into your yard.

  5. Regular Grooming: Regularly brush your pet's coat to help remove any loose hair, debris, or potential parasites. Grooming also allows you to closely inspect their skin for any signs of infestation or irritation.

  6. Annual Veterinary Check-ups: Schedule regular veterinary check-ups for your pet. Your veterinarian can perform thorough examinations, recommend preventive medications, and provide advice specific to your pet's needs.

  7. Use Parasite Control Products: Consult with us or your veterinarian to select appropriate flea and tick control products for your pet. There are various options available, including topical treatments, oral medications, collars, and spot-on treatments. Follow the instructions carefully and apply or administer the products as directed.

Remember, prevention is key when it comes to parasites. By following these preventive measures and maintaining a proactive approach, you can help protect your dog or cat from fleas, ticks, and other parasites and ensure their continued well-being.

New puppy or kitty!
Puppy checklist

When you get a puppy your life changes forever, and although it may feel a bit overwhelming in the beginning, with time things do settle and you are rewarded with unconditional love!

Below are a list of things you may need when you're just starting out. Please do not hesitate to ask us any questions, even if they are not store related.

You may need the following

Things you will ned a bit later

May we also suggest

  • Instagram account to document all the fun, make new friends and stay in touch
Purrfect kitten checklist

Bringing a kitten into your life is a whiskerful experience! From their playful antics to their adorable purrs, cats fill our lives with joy and love. Here's a checklist to help you get started on your kitten adventure. If you have any questions, feel free to ask – we're here to help!

Browse a curated selection of all things New Kitten.

Immediate needs

  1. Food: Choose a delicious and nutritious kitten food to keep their tiny tummies happy.
  2. Treats: Use treats as rewards for training and to show your kitten some extra love.
  3. Bowls for water and food: Opt for cute and sturdy bowls that will make your kitten's meals a delightful affair.
  4. Cozy bed: Provide a soft and warm bed for your kitten's beauty sleep.
  5. Gentle wipes: Perfect for keeping your kitten clean and fresh between baths.
  6. Kitten-specific shampoo: Make bath time a delightful experience with a gentle and kitten-friendly shampoo.
  7. Litter box and litter: Essential for potty training – choose a litter box that's easy for your kitten to access.
  8. Scooper: Keep the litter box clean and fresh with a handy scooper.
  9. Nail clippers or nail grinder: Trim your kitten's claws to keep them from turning into tiny daggers!
  10. Grooming brush: Enjoy some bonding time while gently brushing your kitten's fur to keep it silky and tangle-free.
  11. Interactive toys: Provide a variety of toys to keep your kitten entertained and active.
  12. Catnip-filled toys: Watch your kitten go crazy with joy when they play with toys filled with catnip.
  13. Scratching post: Save your furniture from tiny claw marks by offering a fun scratching post.
  14. Collar and ID tag: Keep your kitten safe with a cute collar and an ID tag that has your contact information.

Items for later

  1. Toothbrush: Start brushing your kitten's teeth to maintain their dental health.
  2. Climbing tree or shelves: Create a vertical playground for your kitten's exploring pleasure.
  3. Window perch: Give your kitten a cozy spot to observe the world and soak up the sunshine.
  4. Laser pointer: Engage in endless fun and exercise with a playful laser pointer.

And now, for a kitten-inspired joke:

Why did the kitten bring a ladder to the party?

Because it heard the drinks were on the house-meow!

Remember, a kitten's love is fur-ever, so enjoy every moment of your adorable feline companion's journey!

When should I switch to adult food?

When it comes to transitioning a dog or cat to adult food, the timing and considerations are slightly different for each.

For dogs, it is generally recommended to switch to an adult recipe at around one year of age. At this stage, their growth rate significantly decelerates, and their nutritional requirements change. Adult dog food provides the right balance of nutrients to support their ongoing development and overall health. It's important to adjust the portion size of their food and monitor their weight closely during this transition. Puppies have fast metabolisms and high energy levels, so they need more calories. However, as dogs enter adulthood, their activity levels may decrease, and overfeeding can lead to weight gain. Proper portion control and mindful treat-giving play a vital role in maintaining a dog's overall health, including weight management.

For cats, the transition to adult food typically occurs at around one year of age as well. However, some larger breeds may continue growing until they are 18 to 24 months old. Adult cat food provides the appropriate nutrients for their maturity and ensures their continued well-being. Like with dogs, monitoring portion sizes and keeping an eye on weight is crucial during the transition. Cats have specific dietary needs and can be prone to weight gain. Maintaining a healthy weight through portion control and providing appropriate treats is essential for their long-term health and longevity.

By understanding the age at which to switch to adult food and being mindful of portion sizes and treats, you can help ensure that both your dog and cat maintain a healthy weight and overall well-being throughout their adult years.

Online store
Do you have the same selection online and in stores?

We do have more products in our stores. If you are not seeing what you need in our online store, please let us know and we will be happy to help.

Do you offer delivery?

We offer same-day and next-day delivery from Monday to Friday to Downtown Vancouver and Greater Vancouver areas (holidays excluded). For more information visit our Shipping and delivery page.

Do you ship to the US or internationally?

Unfortunately, at this time we only ship within Canada.

Are items listed in stock?

Everything that is marked as 'In Stock' on a product page is physically in stock and ready to be shipped out right away. We work very hard to have everything stocked to an adequate level at all times, but occasionally we can be out of stock.

How quickly do you ship?

We usually ship the same day or first thing the following day. We use Canada Post to ship most of our orders and they are open almost every day.

Do you offer special orders?

We do! We are more than happy to place a special order for you. Please let us know what you are looking for and we will do our best to order it in.

Can I return an online purchase?

Yes, you can. For more information please refer to our Return policy and let us know if you have any questions.

Retail stores
Is there customer parking?

Our stores do not offer customer parking, however street parking is available.

How many stores do you have?

We have three stores: two in downtown Vancouver and one in Kitsilano.

The stores in downtown are in Yaletown and West End. The one in Kitsilano is on West Broadway and Larch.

For more information visit our Store finder page.

What are your hours?

Our stores are open from 11 am to 8 pm every day including all holidays. We are closed on December 25th.

Are you open on holidays?

We are open every day except December 25th. On holidays we are open regular hours from 11 am to 8 pm.

What payment methods do you accept?

For online purchases we accept all major credits cards including VISA, MasterCard, AMEX, and Discover.

In stores we accept the same major credit cards as well as debit and cash. Contactless payments are available.

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